Emma Maun - Chief Operating Officer

With extensive experience leading teams responsible for delivering exceptional service to some of the world's most high-profile and discerning guests, Emma brings a proven ability to create outstanding VIP experiences for Britest's clients.

Emma leads the planning and delivery of events of all sizes, successfully coordinating diverse teams and stakeholders from a wide range of nationalities and backgrounds. Her leadership approach, shaped by world-class training at Walt Disney World in Florida, is centred on high standards, operational excellence, and exceptional customer service. Emma describes her style as "confident and decisive enough to get the job done efficiently, while remaining approachable and friendly."

Recognised for her calm, solutions-focused leadership, Emma combines strong organisational expertise with a genuine passion for people. As Chief Operating Officer, she provides strategic oversight and hands-on leadership across Britest's administrative, financial, and operational functions, supporting the team, Board, committees, and collaborative projects. She ensures that people, resources, and information are aligned to deliver the right outcomes at the right time, with professionalism, precision, and care.