Emma Maun - Chief Operating Officer

With extensive experience leading teams responsible for supporting some of the most demanding and high-profile celebrities during their stays at the world’s most exclusive hotels, Emma brings a proven ability to deliver a consistently exceptional VIP experience for Britest’s clients.

Emma leads the planning and delivery of events of all sizes and successfully coordinates diverse teams and stakeholders from a wide range of nationalities and backgrounds. Her leadership approach, shaped by world-class training at Walt Disney World in Florida, centres on setting high standards and ensuring outstanding customer service at every level. She describes her style as “confident and decisive enough to get the job done efficiently, while remaining approachable and friendly.”

Known for her calm, solutions focused leadership under pressure, Emma combines strong organisational skills with a genuine passion for people. In her role, she provides strategic oversight and hands on leadership across all aspects of administrative and financial operations, supporting the Britest team, Board, committees, and collaborative projects. She ensures that people, resources, and information are aligned, delivering the right outcomes, at the right time, with precision and professionalism.